Group Rooms Coordinator
Company Name:
Destination Hotels & Resorts
Group Rooms Coordinator
Property Stowe Mountain Lodge
Company Introduction Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become consistently ranked as one of the top ten hospitality & property management companies in the country (ranked by Hotel Business Magazine) with more than 7,100 employees, over 7,000 hotel rooms and condominium units, and more than $2.2 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property management investment, and development. Since its inception, Lowe has been responsible for more than $16 billion in assets nationwide. Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
Property Introduction Stowe Mountain Lodge , the newest preeminent mountain resort to open in New England in more than 50 years, has expanded boasting more than 300 tastefully appointed accommodations. Surrounded by 2,000 acres of environmentally protected pristine Vermont land, Stowe Mountain Lodge offers a luxurious, four-season resort experience amidst a quintessential and historic New England setting. World-class services and five-star amenities greet guests, such as spacious guest-rooms with breathtaking mountain vistas, a 21,000 square foot spa and wellness center, an 18-hole Bob Cupp wilderness golf course and an artisan-inspired restaurant featuring farm-to-table seasonal cuisine. In addition, Stowe Mountain Lodge provides the perfect base camp for unlimited year-round alpine adventure. Located ski-in/ski-out to Stowe Mountain Resort featuring the legendary Front Four ski terrain, the Lodge has helped bring Stowe back to its glory as the ski capital of the East. This extraordinary address is also home to other world-famous recreational activities such as hiking and snow-shoeing excursions led by an in-house experts, mountain biking, horse-drawn carriage rides, and farm-to-table cooking demonstrations with the Solstice Executive Chef. A bustling pedestrian esplanade boasts high-end shops and boutiques, a performing arts center and breath-taking views of the mountain.
Job Description
JOB Overview:
The Group Rooms Coordinator is responsible for ensuring a superior (guest) first impression by consistently utilizing their analytical ability, in conjunction with their impeccable communication skills to seamlessly support the Sales teams group business.The associate is also responsible for meeting the departmental expectations and revenue goals, as well as, supporting the revenue management strategy.
Essential Functions:
1.Assure accuracy of group blocks and that SMS and Delphi match by running a discrepancy report.
2.Input and edit group rooming lists as needed.
3.Monitor pickup of group room blocks and flag groups that are about to fill their room block or severely behind pace for action.
4.Monitor cutoff dates and release groups on the cutoff date unless otherwise determined in the Group Rooms Control Meeting.
communicate with meeting planners by sending advance room lists and informing of approaching cutoff dates.
6.Assure complete accuracy in all group reservations and group room blocks
a.Audit group reservations made by individual Reservation Sales Agents.
b.Assure accurate billing of all individual reservations within group blocks.
1.Monitor online web reservations setup, availability and cutoff to mirror SMS and Delphi.
2.Send daily Transaction Report to Sales Managers and Revenue Team.
3.Attend Group Resume Meeting.
4.Run Group Rooms Control meeting.
5.Audit Delphi versus SMS to assure Delphi s rooms are populated with appropriate rates for groups just experienced.
6.Generate group booking activity report.
7.Be assertive with sales team to ensure deadlines are met.
8.Ensure accuracy of group management tile and rate codes.
9.Work closely with the Conference Coordinator
manage group attrition:
a.Up-selling room types
b.Being in contact with group regarding attrition cutoff date
c.Manage group pickup report to notice potential attrition as early as possible.
11.Ensure placement of group rooms satisfies group needs.
12.Create group resumes for room-only groups.
pertinent group information to the Reservations Team.
14.Take transient reservations when needed.
all necessary projects by the assigned times. Completes documents as directed and to specifications.
with resort staff in a professional manner, assisting other departments with necessary information.
all pertinent information to the Reservations Manager, Director of Revenue Optimization, Director of Sales & Marketing and Sales Managers.
18.Creates cost saving controls,ensures economical and safe use of supplies and equipment.
19.Upholds all safety standards of Stowe Mountain Lodge and Destination Hotels and Resorts.
20.Is able to communicate verbally and in writing in English.
21.Is ateam playerandinteracts with all guests and fellow Associates in a positive and friendly manner.
Required Qualifications
Qualifications: EDUCATION, KNOWLEDGE, TRAINING, & WORK
Experience:
High school diploma or equivalent required. College degree preferred.
Prior hotel or hospitality experience required.
Pleasant speaking voice
Bilingual preferred.
Previous reservations experience required.
Must be able to type accurately (30 words per minute).
Excellent communication skills.
Technical proficiency (basic computer applications).
Attention to detail.
Customer service experience.
Strong organizational and time management discipline
Preferred Qualifications
City Stowe
State Vermont
Job Type Full Time
Type of Position Hourly PositionEstimated Salary: $20 to $28 per hour based on qualifications.
Destination Hotels & Resorts
Group Rooms Coordinator
Property Stowe Mountain Lodge
Company Introduction Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become consistently ranked as one of the top ten hospitality & property management companies in the country (ranked by Hotel Business Magazine) with more than 7,100 employees, over 7,000 hotel rooms and condominium units, and more than $2.2 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property management investment, and development. Since its inception, Lowe has been responsible for more than $16 billion in assets nationwide. Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
Property Introduction Stowe Mountain Lodge , the newest preeminent mountain resort to open in New England in more than 50 years, has expanded boasting more than 300 tastefully appointed accommodations. Surrounded by 2,000 acres of environmentally protected pristine Vermont land, Stowe Mountain Lodge offers a luxurious, four-season resort experience amidst a quintessential and historic New England setting. World-class services and five-star amenities greet guests, such as spacious guest-rooms with breathtaking mountain vistas, a 21,000 square foot spa and wellness center, an 18-hole Bob Cupp wilderness golf course and an artisan-inspired restaurant featuring farm-to-table seasonal cuisine. In addition, Stowe Mountain Lodge provides the perfect base camp for unlimited year-round alpine adventure. Located ski-in/ski-out to Stowe Mountain Resort featuring the legendary Front Four ski terrain, the Lodge has helped bring Stowe back to its glory as the ski capital of the East. This extraordinary address is also home to other world-famous recreational activities such as hiking and snow-shoeing excursions led by an in-house experts, mountain biking, horse-drawn carriage rides, and farm-to-table cooking demonstrations with the Solstice Executive Chef. A bustling pedestrian esplanade boasts high-end shops and boutiques, a performing arts center and breath-taking views of the mountain.
Job Description
JOB Overview:
The Group Rooms Coordinator is responsible for ensuring a superior (guest) first impression by consistently utilizing their analytical ability, in conjunction with their impeccable communication skills to seamlessly support the Sales teams group business.The associate is also responsible for meeting the departmental expectations and revenue goals, as well as, supporting the revenue management strategy.
Essential Functions:
1.Assure accuracy of group blocks and that SMS and Delphi match by running a discrepancy report.
2.Input and edit group rooming lists as needed.
3.Monitor pickup of group room blocks and flag groups that are about to fill their room block or severely behind pace for action.
4.Monitor cutoff dates and release groups on the cutoff date unless otherwise determined in the Group Rooms Control Meeting.
communicate with meeting planners by sending advance room lists and informing of approaching cutoff dates.
6.Assure complete accuracy in all group reservations and group room blocks
a.Audit group reservations made by individual Reservation Sales Agents.
b.Assure accurate billing of all individual reservations within group blocks.
1.Monitor online web reservations setup, availability and cutoff to mirror SMS and Delphi.
2.Send daily Transaction Report to Sales Managers and Revenue Team.
3.Attend Group Resume Meeting.
4.Run Group Rooms Control meeting.
5.Audit Delphi versus SMS to assure Delphi s rooms are populated with appropriate rates for groups just experienced.
6.Generate group booking activity report.
7.Be assertive with sales team to ensure deadlines are met.
8.Ensure accuracy of group management tile and rate codes.
9.Work closely with the Conference Coordinator
manage group attrition:
a.Up-selling room types
b.Being in contact with group regarding attrition cutoff date
c.Manage group pickup report to notice potential attrition as early as possible.
11.Ensure placement of group rooms satisfies group needs.
12.Create group resumes for room-only groups.
pertinent group information to the Reservations Team.
14.Take transient reservations when needed.
all necessary projects by the assigned times. Completes documents as directed and to specifications.
with resort staff in a professional manner, assisting other departments with necessary information.
all pertinent information to the Reservations Manager, Director of Revenue Optimization, Director of Sales & Marketing and Sales Managers.
18.Creates cost saving controls,ensures economical and safe use of supplies and equipment.
19.Upholds all safety standards of Stowe Mountain Lodge and Destination Hotels and Resorts.
20.Is able to communicate verbally and in writing in English.
21.Is ateam playerandinteracts with all guests and fellow Associates in a positive and friendly manner.
Required Qualifications
Qualifications: EDUCATION, KNOWLEDGE, TRAINING, & WORK
Experience:
High school diploma or equivalent required. College degree preferred.
Prior hotel or hospitality experience required.
Pleasant speaking voice
Bilingual preferred.
Previous reservations experience required.
Must be able to type accurately (30 words per minute).
Excellent communication skills.
Technical proficiency (basic computer applications).
Attention to detail.
Customer service experience.
Strong organizational and time management discipline
Preferred Qualifications
City Stowe
State Vermont
Job Type Full Time
Type of Position Hourly PositionEstimated Salary: $20 to $28 per hour based on qualifications.
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