Front Desk Agent
Stowe, VT Stowe, VT Part-time Part-time From $20 an hour From $20 an hour 1 day ago 1 day ago 1 day ago Edson Hill is looking for a dynamic and talented Front Desk Agent to join our amazing hospitality team.
This full or part-time role will have some shifts in the morning and others in the evening.
Weekend and holiday availability is required.
Great pay commensurate with experience.
Edson Hill is a 22 room boutique hotel with beautiful interiors throughout the property.
Our employees take pride not only in their work, but in the beauty of the property and the personalized experiences we offer our guests.
The Front Desk Agent is the first and last point of contact for our guests and will manage all aspects of their visit.
Ultimately, you will help create a wonderful and memorable stay for our guests.
Front Desk Agent Duties and
Responsibilities:
Warmly welcome guests upon their arrival, acknowledge returning guests.
Perform all check-in and check-out tasks.
Manage online and phone reservations and register guests collecting all necessary information.
Maintain updated records of bookings and payments.
Be up to date with different rates, package offerings and special offers.
Provide information about our Inn and amenities via phone, email, and with walk-in visitors.
Act as the point of reference for guests who need assistance or information and provide personalized solutions to guest requests.
Arrange events, excursions, transportation etc.
upon request from guests.
Communicate and collaborate with other departments to ensure guest satisfaction.
Respond to guest comments and complaints in a timely and professional manner and find the appropriate solution.
Understand the restaurant's operation to facilitate dining reservations for guests and the public.
Occasionally seat dinner guests.
Acquire extensive knowledge of our property and nearby restaurants, activities and businesses to make the most suitable and personalized recommendations for our guests.
Deliver Guest Services items to rooms in coordination with the Guest Services Manager.
Be a team player who can also be self-directed.
Able to have a flexible work schedule that will involve weekends, holidays and special events.
Acquire DLC certification for serving alcohol on property.
Qualifications and Skills:
Have a passion for hospitality and delivering genuine, warm and exceptional service to our guests.
Customer service experience in a hotel or related field required.
Must be proficient in Windows operating systems.
Experience with property management software is a plus.
Have clear and concise verbal and written communication skills.
Be polite, confident and positive in challenging situations while maintaining patience and understanding.
Must be effective in problem solving in the workplace; including anticipating and preventing issues before they arise.
Reliable transportation Compensation and
Benefits:
Very competitive compensation commensurate with experience Growth potential as Edson Hill moves in new directions Health insurance Paid Time Off Staff meals Food and lodging discounts Nordic/snowshoe equipment rentals and trail passes Temporary housing available Job Type:
Part-time Salary:
From $20.
00 per hour
Benefits:
Employee discount Flexible schedule Vision insurance Schedule:
8 hour shift Day shift Evening shift Weekends as needed Supplemental pay types:
Tips Ability to commute/relocate:
Stowe, VT 05672:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person Job Type:
Part-time Pay:
From $20.
00 per hour
Benefits:
Employee discount Flexible schedule Food provided Vision insurance Schedule:
Evening shift Morning shift Weekends as needed Work setting:
In-person Ability to commute/relocate:
Stowe, VT 05672:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This full or part-time role will have some shifts in the morning and others in the evening.
Weekend and holiday availability is required.
Great pay commensurate with experience.
Edson Hill is a 22 room boutique hotel with beautiful interiors throughout the property.
Our employees take pride not only in their work, but in the beauty of the property and the personalized experiences we offer our guests.
The Front Desk Agent is the first and last point of contact for our guests and will manage all aspects of their visit.
Ultimately, you will help create a wonderful and memorable stay for our guests.
Front Desk Agent Duties and
Responsibilities:
Warmly welcome guests upon their arrival, acknowledge returning guests.
Perform all check-in and check-out tasks.
Manage online and phone reservations and register guests collecting all necessary information.
Maintain updated records of bookings and payments.
Be up to date with different rates, package offerings and special offers.
Provide information about our Inn and amenities via phone, email, and with walk-in visitors.
Act as the point of reference for guests who need assistance or information and provide personalized solutions to guest requests.
Arrange events, excursions, transportation etc.
upon request from guests.
Communicate and collaborate with other departments to ensure guest satisfaction.
Respond to guest comments and complaints in a timely and professional manner and find the appropriate solution.
Understand the restaurant's operation to facilitate dining reservations for guests and the public.
Occasionally seat dinner guests.
Acquire extensive knowledge of our property and nearby restaurants, activities and businesses to make the most suitable and personalized recommendations for our guests.
Deliver Guest Services items to rooms in coordination with the Guest Services Manager.
Be a team player who can also be self-directed.
Able to have a flexible work schedule that will involve weekends, holidays and special events.
Acquire DLC certification for serving alcohol on property.
Qualifications and Skills:
Have a passion for hospitality and delivering genuine, warm and exceptional service to our guests.
Customer service experience in a hotel or related field required.
Must be proficient in Windows operating systems.
Experience with property management software is a plus.
Have clear and concise verbal and written communication skills.
Be polite, confident and positive in challenging situations while maintaining patience and understanding.
Must be effective in problem solving in the workplace; including anticipating and preventing issues before they arise.
Reliable transportation Compensation and
Benefits:
Very competitive compensation commensurate with experience Growth potential as Edson Hill moves in new directions Health insurance Paid Time Off Staff meals Food and lodging discounts Nordic/snowshoe equipment rentals and trail passes Temporary housing available Job Type:
Part-time Salary:
From $20.
00 per hour
Benefits:
Employee discount Flexible schedule Vision insurance Schedule:
8 hour shift Day shift Evening shift Weekends as needed Supplemental pay types:
Tips Ability to commute/relocate:
Stowe, VT 05672:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person Job Type:
Part-time Pay:
From $20.
00 per hour
Benefits:
Employee discount Flexible schedule Food provided Vision insurance Schedule:
Evening shift Morning shift Weekends as needed Work setting:
In-person Ability to commute/relocate:
Stowe, VT 05672:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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